Waves of Wellness
Privacy Policy

INTRODUCTION
Waves of Wellness Foundation Ltd ACN 614 442 018 (WOW) is committed to protecting your privacy and ensuring the confidentiality of any personal information you provide us. This Privacy Policy outlines how WOW manages the collection, use, storage, and disclosure of your personal information in connection with our main website, www.foundationwow.org, and any additional linked fundraising, initiative, or program sign-up websites (collectively, the "websites"), as well as our initiatives, programs, events, campaigns, fundraising, and products.

WOW complies with the Privacy Act 1988 (Cth) and the applicable Australian Privacy Principles under that Act. By accessing our websites and providing us with your personal information, you consent to our handling of that information as outlined in this Privacy Policy, as amended from time to time.

WHAT IS PERSONAL INFORMATION
For the purposes of this policy: 
(a) 'Personal information' means information or opinion about an identified individual or an individual who is reasonably identifiable and may include Sensitive information or Health information about that individual (as defined below).
(b) 'Sensitive information' includes information about an individual's health or medical condition, genetics, race, political opinion or membership, religion, philosophical beliefs, sexual preference, and criminal record.
(c) 'Health information' includes physical or mental health, disabilities, and healthcare services.

WHAT KINDS OF PERSONAL INFORMATION DOES WOW COLLECT?
We collect personal information from you in the following ways:
+ Name, age, and contact details.
+ Emergency contact information.
+ Demographic information, language preferences, and disability information.
+ Educational and employment details.
+ Personal stories, experiences, and feedback related to mental health support services.
+ Survey data, including validated measurement tools for mental wellbeing, mental health and social connectedness, and program feedback and comments.

The choice of how much information you provide to us is yours. However, if you want to participate in WOW initiatives, programs, events or campaigns, we will require certain information from you to provide them.

Sometimes, we collect personal information about you from other sources, including:
+ People making a purchase or donation on your behalf.
+ Third-party suppliers and contractors who may assist us in operating and administering WOW, such as information technology, campaigns, fundraising, marketing, social media advertising, online campaigning and digital services suppliers, research and development organisations and data partners.
+ Publicly available sources of information.

We may also combine or link your personal information with other information held about, or which we attribute to, you, including:
+ Information (personal or otherwise) that we collect from our Websites (as described below about "cookies and tracking") or from third parties.
+ We receive personal information from client businesses and sponsorship partners who, in common with us, have a relationship with you and where we understand that you have consented to such client businesses and sponsorship partners sharing your personal information with us.

WOW's PRIMARY PURPOSES FOR COLLECTING, HOLDING, USING & DISCLOSING PERSONAL INFORMATION
WOW's primary purposes for collecting, holding, using and disclosing personal information include:
+ Developing and delivering mental health programs like surf therapy sessions and community workshops.
+ Providing mental health and wellbeing support services and resources.
+ Facilitating donations and sponsorships for WOW programs and support offerings.
+ Respond to inquiries and provide information about WOW's activities.
+ Processing employment applications.
+ Conducting research and surveys to improve programs and services.

HOW DOES WOW COLLECT PERSONAL INFORMATION?
 Except as provided below, personal information is collected directly from individuals in person and online.

In some cases, WOW may collect personal information from other organizations, such as schools or healthcare providers, ensuring that the relevant individual's consent is obtained where necessary.

If an individual is under 16, WOW may collect personal information from a parent or guardian in limited circumstances.

HOW DOES WOW USE OR DISCLOSE PERSONAL INFORMATION?
Unless consent is given by the individual concerned or otherwise as permitted by law, WOW only uses and discloses personal information for the purposes outlined in section 4.

Examples of disclosures may include Sharing information with mental health professionals WOW engages to support program participants.

We provide information to service providers who assist with program delivery.

We are disclosing information where required by law enforcement or regulatory authorities.

Personal information is not disclosed overseas unless equivalent privacy protections exist or explicit consent is obtained.

COMMUNICATION PREFERENCES
Where you have agreed to receive WOW emails, WOW may use your personal information to send you emails (including marketing emails) about our initiatives, programs, events, campaigns, and products. You will be given an opportunity in each email communication to unsubscribe from receiving any future communications from WOW. You can also contact us at info@foundationwow.org.

STORAGE & SECURITY OF YOUR PERSONAL INFORMATION
WOW may hold your personal information in electronic or hard copy format.

WOW employees are required, as a condition of their employment, to treat personal information held by WOW as confidential and to maintain the confidentiality of that personal information.

WOW also takes reasonable steps to ensure the security of all personal information it collects, including protecting it from misuse, loss, and unauthorised access, modification, or disclosure. For example, your personal information may be stored and maintained in a secure cloud-based environment, accessed only by authorised personnel.

WOW uses Raisely as its online fundraising platform for campaigns. Full disclosure of information on ‘Security at Raisely’ is available here. WOW also uses Stripe as the payment platform. Online credit card payments are handled directly by Stripe via the Raisely platform.

HOW DO YOU REQUEST ACCESS OR AMENDMENTS TO YOUR PERSONAL INFORMATION?

Access and Correction Requests
WOW acknowledges that individuals can access their personal information and request corrections. Requests to access or amend personal information held by WOW can be made in writing to info@foundationwow.org.

Response to Requests
WOW will generally provide access to personal information upon request unless legally restricted. Situations where access may be restricted include:
+ Legal obligations that prevent us from disclosing the information
+ Instances where providing access would pose a serious threat to the life, health, or safety of an individual
+ Cases where the request is frivolous or vexatious

If personal information needs to be corrected, WOW will update the information and notify relevant parties where feasible. Relevant parties may include organisations or individuals who received incorrect information from WOW and may need to be informed of the correction.

Fees for Access Requests
There is no charge for lodging an access request. However, reasonable fees may apply for providing access to the information, such as administrative costs related to retrieving and copying documents.

COMPLAINTS & FURTHER ENQUIRIES
If you have a concern or complaint about our handling of your personal information, please email info@foundationwow.org.

If we cannot satisfactorily resolve your concern or complaint, you can contact the Office of the Australian Information Commissioner (OAIC). To query your privacy rights or lodge a complaint with the OAIC about how we have handled your personal information, you can contact the Commissioner's hotline on 1300 363 992. The OAIC has the power to investigate the matter and make a determination.

LINKS TO OTHER WEBSITES
WOW is not responsible for the privacy practices or content of any other website or service linked to our Websites or for the privacy practices of any third-party social media or service providers you can access through our Websites. We encourage you to read the privacy policies of those websites or service providers.

COOKIES
What are cookies? Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. They are used to enable websites to function or provide information to a website's owners.

Why do we use cookies? Cookies help us provide customised services and information. For example, we use cookies on all our Websites to collect anonymous traffic data and improve your experience with them.

In broad terms, we use cookies on our Websites to operate an efficient online service, for analytical purposes such as tracking visitors' patterns of behaviour, usage preferences, and session management, and for functional purposes (such as storing information that is needed by our applications to process and operate).

Your cookie preferences: To fully use our Websites, your computer or mobile device must accept cookies, as our sites will not function properly without them. Cookies are also required to provide you with personalised features on our websites.

Third-party cookies: When you visit our Websites, you may receive cookies set by third parties. For example, you may receive a cookie set by Google. These cookies are used for the purposes described above. We do not control the setting of these third-party cookies, so please check the third-party websites for more information about their use of cookies and how to manage them.

Amending cookie preferences: If you wish to remove cookies set by our Websites from your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to use cookies on our sites will impair their functionality.

CHANGES TO THIS PRIVACY POLICY
Policy changes, updates, or amendments: This Policy may be updated at the discretion of WOW’s Chief Executive Officer and Board of Directors.

Status of Policy: This Policy is not intended to be contractual and does not form part of any contractual agreement with WOW.

For further details on how WOW handles personal information, please contact us at info@foundationwow.org.